Welcome to the Power Mowers FAQ. Here, you’ll find answers to common questions about our products, shipping, returns, and more. If you can’t find what you need, our support team is always ready to help.
About Power Mowers
Who is Power Mowers designed for?
We cater to DIY enthusiasts, tradespeople, gardeners, and homeowners who demand professional-grade tools and parts. Whether you’re maintaining your garden, repairing outdoor power equipment, or tackling a project, our products are built for durability and performance.
What kind of products do you sell?
We specialise in replacement parts, accessories, and professional-grade tools for outdoor power equipment. Our range includes air filters, blades, belts, batteries, auger drills, bar & chain combos, and many other components for mowers, chainsaws, and related machinery.
What is your company’s background?
Born from Australian practicality, we are based in Ravenswood, Tasmania. We understand tough working conditions and design our service to be reliable, straightforward, and globally accessible.
Ordering & Product Information
How do I find the right part for my equipment?
Use our detailed menu categories (like Air Filters, Blades & Bolts, Bearings & Bushes) to narrow down your search. If you’re unsure, contact us at [email protected] with your equipment model number, and we’ll help you identify the correct part.
Do you sell complete tools or just parts?
We primarily focus on parts, components, and accessories (like STIHL parts, DeWALT components, blades, filters) to help you repair, maintain, or upgrade your existing equipment. We also offer selected professional-grade tools like auger/post-hole digger drills.
Are your products genuine and high-quality?
Yes. We source professional-grade components designed for durability and performance, matching the quality expected by tradespeople and serious DIYers.
Shipping & Delivery
Where do you ship from and to?
We ship worldwide from our warehouse at 30 Beach Street, Ravenswood, Australia. Please note that some remote areas may have delivery exclusions.
What are my shipping options and costs?
- Standard Shipping (Recommended for Urgent Needs): A flat rate of $12.95 AUD via DHL or FedEx. Delivery takes 10-15 business days after dispatch. This option is tracked and reliable.
- Free Shipping (For Value-Conscious Projects): Free on orders over $50 AUD via EMS. Delivery takes 15-25 business days after dispatch. Perfect for non-urgent, larger orders.
How long does order processing take?
Orders are processed within 1-2 business days at our Ravenswood headquarters before being handed to the carrier.
Will I get a tracking number?
Yes. Once your order is dispatched, we will email you a tracking number so you can follow its journey.
Why might my delivery be delayed?
Delivery times are estimates. Delays can occasionally occur due to factors outside our control, such as customs processing in the destination country.
Returns & Refunds
What is your returns policy?
We offer easy returns within 15 days of you receiving the item. If anything isn’t perfect, please contact us to arrange a return.
How do I start a return?
Email our support team at [email protected] with your order number and details about the issue. We’ll guide you through the simple process.
Who pays for return shipping?
Please contact us for specific instructions regarding return shipping costs. Our policy is designed to be fair and straightforward.
Payment & Security
What payment methods do you accept?
We accept major credit cards and secure online payment methods: Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Absolutely. We use secure, encrypted payment gateways to ensure your financial details are protected.
Do you charge any hidden fees?
No. The price you see at checkout is what you pay, plus the chosen shipping fee (unless you qualify for free shipping). Any applicable import duties or taxes are the responsibility of the customer, as per international shipping regulations.
Account & Support
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and may speed up future purchases.
How can I contact customer support?
For any questions about shipping, orders, or products, please email us at: [email protected]. We’re here to help bridge the gap between finding a part and getting the right part to you efficiently.
Still have questions? We’re committed to providing no-nonsense, reliable service. Don’t hesitate to reach out to our team for assistance.
Email: [email protected]
Based in: 30 Beach Street, Ravenswood, AU 7250
Power Mowers — Where capability meets reliability, delivered to your door.