Privacy Policy

Last Updated: October 2023

At Power Mowers, we believe in transparency, security, and reliability—not just in the outdoor power equipment parts we supply, but in how we handle your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website powermowers-au.com or make a purchase from us.

We cater to DIY enthusiasts, tradespeople, and homeowners worldwide who value straightforward, secure transactions and quality parts for mowers, chainsaws, diggers, and more. Just as our air filters, auger drills, and STIHL parts are built for performance, our approach to your privacy is designed for clarity and protection.

1. Information We Collect

To provide you with a seamless shopping experience for items like bar & chain combos, bearings, batteries, or alternators, we collect the following information:

• Personal Identifiers: Name, email address, shipping/billing address (like 30 Beach Street, Ravenswood), and phone number when you create an account, check out, or contact support.
• Payment Information: When you choose to pay via VISA, MasterCard, JCB, or PayPal, your payment details are processed directly by our secure, encrypted payment gateways. We do not store your full credit card details on our servers.
• Order Details: Information about the products you purchase (e.g., air filter covers, blades, brake systems) and your order history.
• Technical & Usage Data: IP address, browser type, device information, pages visited on our site (such as the Additives or Air Filters sections), and how you interact with our website, collected via cookies and similar technologies.
• Communication Records: Copies of your communications with our support team via email (e.g., [email protected]).

2. How We Use Your Information

Your data helps us deliver the reliable, hassle-free service you expect. We use it to:

• Process & fulfil your orders for parts globally (excluding Asia and some remote areas), including shipping and delivery.
• Communicate with you about your order status, provide customer support, and respond to inquiries.
• Improve our website and product range by analysing how customers navigate our menu (e.g., Air Filters, Auger/Post-Hole Digger Drills) and shop.
• Send relevant marketing communications (if you have opted in) about new products, offers, or maintenance tips for your outdoor power equipment. You can opt out at any time.
• Prevent fraud and enhance security, ensuring our payment process remains secure and straightforward, with no hidden fees.

3. Sharing and Disclosure of Information

We respect your privacy. We only share your data in the following circumstances:

• Trusted Service Providers: With partners necessary to operate our business, such as payment processors (e.g., PayPal), shipping carriers, and IT security services. These partners are contractually obligated to protect your data.
• Legal Compliance: If required by law, regulation, or legal process (e.g., a court order).
• Business Transfers: In connection with a merger, sale, or transfer of our business assets, where customer information may be part of the transferred assets.
• With Your Consent: In any other situation, we will seek your explicit consent before sharing.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your security is our priority, just as it is during checkout. We implement robust measures to protect your data:

• Encryption: Sensitive data (like payment information) is transmitted using industry-standard SSL/TLS encryption.
• Secure Storage: Personal data is stored on secure servers with limited access.
• Data Retention: We retain your information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
• International Transfers: As we ship globally, your data may be processed in Australia (where we are based) or other countries with adequate data protection laws. By using our site, you consent to this transfer.

5. Your Rights and Choices

Depending on your location (including under regulations like the GDPR for European customers), you have rights regarding your personal data:

• Access & Correction: You can request access to the personal data we hold about you and ask us to correct any inaccuracies.
• Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.
• Opt-Out: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in any email or contacting us.
• Account Controls: If you have created an account, you can log in to update your information and view your order history.
• Complaints: You have the right to lodge a complaint with a relevant supervisory authority.

To exercise these rights, please contact us using the details in Section 7.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These help us:

• Remember your preferences and login details (if you have an account).
• Analyse site traffic and understand how customers use our site (e.g., which menu categories like “Blades & Bolts” are most popular).
• Improve site functionality and our product offerings.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, such as the ability to add items to your cart or checkout smoothly.

7. Contact Us

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.