Last Updated: October 2023
At Power Mowers, we combine capability with reliability, delivering quality parts directly to your door—whether you’re a DIY enthusiast, tradesperson, or homeowner tackling outdoor power equipment projects. From Air Filters and Bar & Chain Combos to Auger Drills and Alternators, we ensure a seamless experience from order to installation. This policy outlines our straightforward shipping and returns process, designed with your convenience and confidence in mind.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking details once your order ships.
Shipping Methods & Delivery Times
We ship globally (excluding some remote regions and specific areas in Asia). Please see below for our shipping options:
| Shipping Method | Cost | Delivery Time (After Dispatch) | Best For |
|---|---|---|---|
| Standard Shipping (DHL or FedEx) |
$12.95 AUD | 10-15 business days | Faster, tracked delivery for all orders. |
| Free Shipping (EMS – Economy Mail Service) |
FREE on orders over $50 AUD | 15-25 business days | Cost-effective delivery for larger orders. |
Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays.
Accepted Payment Methods
We accept secure payments via: VISA, MasterCard, JCB, and PayPal.
Returns & Exchanges Policy
We stand by the quality of our parts. If an item isn’t the right fit, our returns process is as reliable as our products.
1. Returns & Exchanges Window
You may request a return or exchange within 15 days of receiving your shipment. This gives you ample time to inspect your order of Blades & Bolts, Bearings, Batteries, or any other component.
2. Condition Requirements
To be eligible, the item must be:
- Unused and in original condition: Not installed, operated, or altered.
- In its original packaging: Including all manuals, warranty cards, and accessories (e.g., Bar & Chain Adjusters, Battery Accessories).
- Accompanied by proof of purchase: Your order number or invoice.
3. Non-Returnable Items
To ensure safety, hygiene, and compliance, the following cannot be returned or exchanged unless they arrive defective or damaged:
- Opened or Used Consumables: This includes Additives, specific Air Filters (if the packaging seal is broken), and other sealed fluids where integrity is compromised upon opening.
- Custom or Special Order Items: Such as specific Auger/Post-Hole Digger Drills or Axles & Shafts made to order.
- Safety-Critical Components: Items like opened Brake System parts or Blades that have been mounted or used.
- Software or Digital Products (if applicable).
Tip: Unsure about compatibility for parts like Air Filter Covers & Parts, Belts, or Alternators? Contact our support team before installation. We’re here to help you get it right the first time.
4. Step-by-Step Return/Exchange Process
- Initiate Your Request: Within 15 days of delivery, email us at [email protected] using the template provided below.
- Receive Authorization & Instructions: We’ll issue a Return Merchandise Authorization (RMA) number and return instructions. Do not send items without an RMA.
- Package the Item Securely: Place the item in its original packaging with all accessories. Seal the box securely.
- Ship the Package: Send to our warehouse address provided in your RMA instructions. Use a trackable service. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective item.
- Inspection & Processing: We inspect returned items within 3-5 business days and notify you via email regarding your refund or exchange.
5. Refunds & Credits
Once your return is approved:
- Timing: Refunds are processed to your original payment method within 5-10 business days after we confirm the item meets our return conditions.
- Method: Refunds are issued to the same payment method used for purchase (VISA, MasterCard, JCB, or PayPal).
- Deductions: Original shipping fees are non-refundable. If you used Free Shipping via EMS, a standard shipping cost may be deducted from your refund.
For exchanges, we ship the replacement once the return is approved. Shipping for the replacement follows our standard rates unless the exchange is due to our error.
6. Damaged, Defective, or Incorrect Items
If your order of STIHL parts, Bearings & Bushes, or any item arrives damaged, defective, or incorrect, contact us immediately. We cover all return shipping costs and expedite a replacement or full refund at no extra charge.
7. Return Request Email Template
Email [email protected] with the following information to streamline your request:
Hello Power Mowers Team,
I would like to request a return/exchange for an item from my order.
Order Number: [Please insert]
Product Name: [e.g., Air Filter, Bar & Chain Combo, Alternator]
Reason for Return/Exchange: [e.g., Incorrect part, Changed mind, Defective item]
Preferred Solution: [Refund / Exchange for (specific product if known)]
I confirm the item is unused, in its original packaging, with all accessories included.
My full name and shipping address for verification:
[Your Name]
[Your Address]
Please provide the RMA number and return instructions.
Thank you,
[Your Name]
[Your Phone Number – Optional]
8. Contact Us for Support
Questions about returns, exchanges, or compatibility of parts like Anti-Vibe Buffers or Battery Chargers? Our team is ready to assist.
Email: [email protected]
Postal Address (Returns):
Power Mowers – Returns Department
30 Beach Street
Ravenswood, AU 7250
Australia
Please note: Do not send returns to this address without first obtaining an RMA number.
We value your trust and aim to make every aspect of your experience with Power Mowers—from browsing our Additives to installing your new Blade & Bolt Set—seamless and satisfactory.
Thank you for choosing us for your outdoor power equipment needs.